Return policy

Made to order

Each print is produced after you order, in the size, material and frame you chose. Under EU consumer rules, goods made to a consumer’s specification can be exempt from the standard 14-day withdrawal right once production has begun.

We still let you cancel while we can stop the print. Use the withdrawal form with your order number and the email you used at checkout.

When you can cancel

If the order has not gone to print or been shipped, we stop production with our print partners and refund via Stripe. Refunds usually appear on the same payment method within a few business days.

If production has started or the parcel is already on its way, the withdrawal form cannot cancel the order. Contact us and we will see what we can do.

Damage, defects and the wrong item

If the print arrives damaged, is defective, or is not what you ordered, contact us as soon as you can — ideally within 14 days of delivery — and attach photos of the piece and the packaging. We will replace it or refund you.

Please keep the packaging until we have agreed what happens next. We cover return shipping when the fault is ours.

Change of mind after production

We cannot take back a print that was made correctly to your specification simply because you changed your mind, chose the wrong size, or the colour looks different on your wall than on screen. If you are unsure, use the room preview before you order.

How to get help

To cancel before production, use Withdrawal request in the footer. For damage, defects or delivery problems, write to info@lalawall.com or use the contact form. Include your order number.