FAQ
Short answers to the questions we get most often — prints, print on demand, delivery and returns.
How do I order?
Open the gallery, choose a work, then pick size, paper or canvas, and a frame if you want one. Add it to the cart and pay at checkout. You pay per print — there is no subscription.
Are the prints made to order?
Yes. We do not keep finished prints in stock. Production starts after payment is confirmed, in the size, material and frame you chose.
What does print on demand mean?
Print on demand means the piece is made when you order it. Nothing sits waiting in a warehouse. You choose the artwork, size, paper or canvas, and frame — we print that exact combination.
How long does delivery take?
Usually 3–8 business days after the order is confirmed. Time varies with size, destination and how busy production is. You get a confirmation by email, and tracking when the parcel ships.
Where do you ship?
We ship to the Nordic countries, much of Europe, the UK and the US. Choose your market at the top of the site for local prices, currency and VAT. Enter the delivery address carefully — we cannot change it once the print is on its way.
Can I see the print on my wall first?
Yes. On the product page, use “See it in your room”. Upload a photo of the wall or take one with the camera, then place and scale the print. As a guest the photo stays in your browser. Sign in if you want to save rooms to your account.
What materials and frames do you offer?
Posters are printed on matte fine art paper with archival inks. Canvas has a textured, ready-to-hang feel. Frames come in light oak, dark oak, black and white — or you can order without a frame.
Do I need an account?
No. You can browse and check out as a guest. An account makes it easier to see orders, save rooms and come back later.
How do I pay?
Checkout is handled securely by Stripe. We never store full card numbers. Prices are shown in your market’s currency. In the EU and UK they include VAT. Shipping is shown before you pay.
Can I cancel or return an order?
You can cancel before production starts. Use Withdrawal request in the footer with your order number and the email you used at checkout. We stop the print and refund via Stripe.
Once production has started, the usual 14-day withdrawal right is limited because the piece is made to your specification. If it arrives damaged, defective or wrong, contact us — we replace or refund. See the return policy for details.
How do I track my order?
Use Track order in the footer. Enter the first eight characters of the order number from your confirmation email, plus the email you shopped with.
Why does the colour look different on my wall?
Screens and print never match perfectly. We print with archival inks on fine art paper or canvas, but light, wall colour and the glass or frame can shift what you see. Use the room preview if you want a better sense of scale and placement before you order.
Is there a subscription?
No. You pay only for the prints you order. The members club is free and only sends news about new drops and offers if you join.
Didn’t find what you need? Write to info@lalawall.com